CPAP Specialist/Patient Care Coordinator

InspiAIR Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. InspiAIR is a Canadian locally owned and operated respiratory homecare company. We are dedicated to helping our patients breathe easier and sleep well.

At InspiAIR you’ll join talented and like-minded people from across Ontario who care passionately about our clients and communities. We work closely with our patients/clients and their physicians, partnering to provide the best therapeutic support to achieve positive outcomes. We are dedicated to ensuring that their experience with InspiAIR is ultimately a success story.

We have a great career opportunity for someone looking to join a growing team of health professionals, in the role of CPAP Specialist / Patient Care Coordinator at our Waterloo, Ontario location. If you are looking for a meaningful career, where you have the opportunity to work with a locally owned company where your talent has an impact with our customers, this may be the right opportunity for you!

Positions Description:

As part of our Respiratory Care team, this position is responsible for the co-ordination of telephone and electronic referrals, scheduling of patient care visits, answering telephone inquiries, assisting with CPAP inventory, troubleshooting PAP equipment and supplies, and verification of funding agency criteria for home oxygen therapy and related healthcare services. We are looking for individuals who are customer focused, patient, detail oriented, and organized with the ability to set priorities and follow through on tasks within critical deadlines. A successful candidate will also be required to participate with “on – call” services which further details will be shared.

Key Responsibilities:

• Warmly welcome clients and assist them with purchases, booking appointments and answer general therapy inquiries.
• Promptly answer telephone calls and receive faxes, distribute correspondence and inquiries to appropriate associates, requisition supplies and additional office duties.
• Billing insurance and government agencies.
• Provide excellent customer service to clients, ensuring positive patient experience.
• Maintain accurate records of submission and payment, minimize accounts receivable and ensure prompt collection of outstanding payments.
• Adhere to patient charting protocols in Electronic Medical Records system.
• Assist clients with CPAP set-up.
• Troubleshoot PAP equipment, oxygen equipment, and supplies.
• Assist with CPAP inventory.
• Re-supply calls to clients.
• Support marketing efforts by maintaining literature supplies, assisting social media efforts, and managing patient experience feedback.
• Participate in on – call services

Skills & Qualifications:

• High School Diploma or GED equivalent is required.
• College Degree in administration or equivalent is considered an asset.
• Preferably with a clinical professional designation in any of the following fields: Registered Nurse (RN), Registered Practical Nurse (RPN), or Registered Respiratory Therapist (RRT).
• A minimum of 3 to 5+ years in a medical administrative position.
• Retail and merchandising experience is considered an asset.
• Excellent organizational and administrative skills with impeccable attention to detail.
• Proficiency working with Microsoft Office Suite of products.
• Experience in Blueprint, QuickBooks and other agency portal systems is considered an asset.
• The ability to quickly learn and understand various processing in a constantly changing environment.
• A professional, friendly interpersonal manner with strong customer service values.
• Strong written and verbal communication skills.
• Good time management skills and ability to work effectively under pressure and meet demanding deadlines.
• Ability to multi-task, assess situations and prioritize tasks accordingly.
• Good listening skills along with the ability to accept and follow directions.

InspiAIR offers:

• Competitive Salary
• Comprehensive Benefits Plan
• RRSP Matching
• Monday to Friday, eight (8) hour shift
• Professional dues paid (RPN)

Why InspiAIR?

The successful candidate will have the tools, training & support to achieve success. We provide a complete range of CPAP products from the leading medical device manufacturers. For our oxygen clients, we are continually upgrading our equipment to the newest, quietest, and lightest devices available.

InspiAIR is committed to an inclusive and diverse work environment and provides equal opportunities for all applicants.

Compensation:
We offer a competitive salary commensurate with experience and qualifications:

• Experienced Professionals (PCC): starting $20/hr
• Registered Professionals (RPN preferred): starting $25/hr