What our clients say about us
Based on 527 reviews
Tanya Tedford
1713546459
Amazing customer service! Jade was extremely thorough, knowledgeable and friendly! I highly recommend Jade and InspiAIR Brockville!
Charlotte Hoy
1713474287
So very friendly, patient and kind. Explaining everything calmly and factually. Open to questions and concerns. A very postive experience for someone very nervous about the whole process.
Sarah R
1713385168
Nadeen is rude. During our 1 hour meeting she kept pushing me to give her a 5 star review in return for discounts on products. This is before I even met a nurse and got fitted for a mask. This is just the consult. She mentioned giving her a 5 star review about 6-7 times within the hour. I called months later to book an appointment with a nurse to get fitted for a new mask (as per the nurses request to book an appointment) and Nadeen refused to book me an appointment. She said I don’t need one to get a new mask. I kept telling her 3 different times that the nurse told me via email this same day to book an appointment. She finally checked my account and said “oh yeah I see a note here to book an appointment”. RUDE. RUDE. RUDE. The nurses here are great. But if you can avoid Nadeen, do so. All she does is push you to give her a 5 star review and yet she isn’t even the one who bills clients for products. It’s the nurses who billed me and took payment from me. Not her. Shady and weird business practice.
Ashley Price
1713306172
I'm still at a loss as to why these places do not deal with benefit companies directly. Got a little price shocked today, I can't believe how expensive things are now. Shop around folks.
Tracey Belman
1712953334
I have been a respiratory therapist for over 30 years. I have always advocated for my patients and their families. It matters. Now I am on the receiving end of respiratory care. I highly recommend Inspiair. Friendly and prompt on the phone and in person. They immediately took care of my oxygen requirements. I’m an active person and needed a POC to be more mobile. I received one the same day as I started with Inspiair. Parthi was great at explaining everything and ensured that all the equipment was appropriately placed and working. I appreciate the time he took with me, on a Friday at the end of the day. Thank you.
Dania J
1712331591
Nadeen was incredibly patient and kind with my parents. My dad was very overwhelmed getting his machine and she walked him through step by step and made sure he didn’t leave until he felt confident enough using it. Her customer service went so above and beyond that they’re still talking about her the next day! Great place, I’m recommending it to everyone.
Courtnaye Needham
1712250684
I just dealt with Joanne from this location, and she was incredibly knowledgeable and helpful. I won’t go anywhere else for my cpap needs. Highly recommend!
Paul Creighton
1711495233
Excellent service here. Kerry thoroughly explained everything to this new cpap machine user. Thank you very much.
Beverley Byberg
1711456678
I knew from my first contact on the phone withJo-Anne that I had made the right choice with InspiAir. She was very friendly, helpful and efficient from the start.Then I was put in touch with Liz (RPSGT) to meet with to discuss my machine and mask options for my initial trial. What a Gem she is to deal with. She is so professional, experienced, kind, efficient…I can’t say enough good things. She has been so patient and responsive to my many questions.I am now past my 1 month trial and both Liz Jo-Anne have made this journey so much easier.Thank you both….you have made this experience which was a bit nerve wracking initially a very pleasant and positive one. I am glad to have met you both. Thank you InspiAir.
Russell J.
1711417927
Extremely knowledgeable, professional, amazing service and help. My CPAP wasn't working properly, Wendy spent significant time helping me navigate and fitting a proper mask, which is a challenge for me. I went from worried and anxious to feeling much better. Absolutely made my day!
Scott Sylvester
1711028285
Very detailed explanation of how to successfully use my CPAP, take care of it through regular maintenance, what to expect while using it, mask fitting, and great overall customer service. I have had my CPAP for 3 months and it's been a great experience so far and I have definitely noticed improvement in the quality of my sleep.
Mick Sbert
1710979574
Deanna was fantastic. She spent just over an hour explaining to me how my new APAP works. She was very professional, approachable and FULL OF KNOWLEDGE!We also went over all the paperwork and made it clear that if I had any questions I could always give her a call at work.Excellent customer service.
WE RECOGNIZE AND UNDERSTAND THAT EVERY CLIENT AND SITUATION IS UNIQUE
When you need home oxygen or PAP therapy, one size does not fit all. Each of our treatment set-ups are custom designed to suit the person who needs them based on health status, lifestyle and personal preference. We are also multi-lingual and offer service in Cantonese, English, Farsi, Mandarin and Italian.
What is CPAP
CPAP is an acronym for
Continuous Positive
Airway Pressure
a type of treatment for sleep apnea
Continuous Positive
Airway Pressure
a type of treatment for sleep apnea
WE ARE PROFESSIONAL CLINICIANS AND EDUCATORS
We focus whatever time is necessary to educate clients to ensure that they fully understand the necessity and benefits of their prescribed therapy. Significant time is invested in the initial equipment set-up to ensure optimal comfort and convenience for the user. We are committed to sharing our knowledge with competence and compassion. We combine this with extensive, intensive follow-up to reinforce the initial education.
WE HELP OUR CLIENTS BREATHE EASIER AND SLEEP WELL
Everyone at InspiAIR is committed to providing superior therapeutic results and outstanding patient satisfaction. In our first year of operation, InspiAIR was able to achieve greater than 91% sleep apnea treatment success as measured by patient compliance. In addition, client satisfaction surveys from both CPAP and Home Oxygen patients consistently report “Outstanding” ratings.
WE ARE COMMITTED TO ONGOING EDUCATION & PROFESSIONAL DEVELOPMENT TO SERVE YOU BETTER
All professional client contact is performed by our fully trained, knowledgeable, and competent staff. Home oxygen and PAP therapy training is routinely requested and provided by the equipment manufacturers. We augment this training with a variety of professional educational opportunities. Our goal is to always offer the most up-to-date treatment options.
WE TAKE PRIDE IN OUR WORK
All of the staff at InspiAIR are proud of these satisfaction ratings and fully intend to maintain these high standards. We achieve these results because we spend time with our clients to provide ongoing education and support. We believe in being accessible and in providing a personalized quick response to all calls from clients and clinicians.
WE PRACTICE WITH HIGH STANDARDS OF CARE
InspiAIR has policies and procedures in place to ensure that the highest level of service, professionalism and integrity are practiced and maintained at all times. Client respect and confidentiality are always a priority.
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Choose InspiAIR
Whatever the reason for the prescription, we take our oxygen patients’ needs seriously. At InspiAIR we take pride in the fact that the oxygen systems we provide are carefully matched to meet our patients’ needs. We encourage our patients to lead enriched active lifestyles including travel where possible and will provide them with full service to help achieve this goal.