Patient Care Coordinator – Toronto, Ontario

Patient Care Coordinator – Toronto, Ontario

InspiAIR Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. InspiAIR is a Canadian locally owned and operated respiratory homecare company. We are dedicated to helping our patients breathe easier and sleep well.

We’re looking for a Patient Care Coordinator to join our Respiratory Care team in Toronto on a part-time or full-time basis. In this role, you’ll coordinate telephone and electronic referrals, schedule patient visits, support CPAP clients and inventory, and verify funding criteria for home oxygen therapy and related services. We’re looking for someone customer-focused, patient, detail-oriented, and organized, with the ability to set priorities and follow through on tasks within critical deadlines.

What You’ll Do

• Warmly welcome clients and assist them with purchases, booking appointments and answer general therapy inquiries.
• Promptly answer telephone calls and receive faxes, distribute correspondence and inquiries to appropriate associates, requisition supplies and additional office duties.
• Billing insurance and government agencies.
• Maintain accurate records of submission and payment, minimize accounts receivable and ensure prompt collection of outstanding payments.
• Adhere to patient charting protocols in Electronic Medical Records system.
• Assist clients with CPAP set-up
• Troubleshoot PAP equipment and supplies
• Assist with CPAP inventory
• Make re-supply calls to clients
• Support marketing efforts by maintaining literature supplies, assisting social media efforts, and managing patient experience feedback.

What We’re Looking For

• High School Diploma or GED equivalent required
• College diploma in administration or equivalent considered an asset
• A minimum of 3 to 5+ years in a medical administrative position
• Retail or merchandising experience considered an asset
• Previous experience with CPAP/Oxygen considered an asset
• Excellent organizational and administrative skills with impeccable attention to detail
• Proficiency with the Microsoft Office suite of products
• Experience with Blueprint, QuickBooks, or other agency portal systems is an asset
• Ability to quickly learn and adapt to processes in a constantly changing environment
• A professional, friendly interpersonal manner with strong customer service values
• Strong written and verbal communication skills
• Good time management and the ability to work effectively under pressure to meet demanding deadlines
• Ability to multi-task, assess situations, and prioritize accordingly
• Good listening skills along with the ability to accept and follow direction

What We Offer: 

• Comprehensive Benefits Package
• RRSP Matching
• Competitive Salary

Job Details

• Job Type: Full-time, Permanent
• Salary: $55,000 / year (commensurate with experience and qualifications)

InspiAIR is committed to an inclusive and diverse work environment and provides equal opportunities for all applicants. If you’re looking for a meaningful career with a locally owned company where your talent makes a real impact, we’d love to hear from you.

Website: www.inspiair.ca

AI Use Statement: InspiAIR uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario’s Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.