I have tried many masks with them, and brought in my machine with a problem. Each time they are courteous, caring, professional and accommodating to deal with. I will be a customer for life due to their great service.
I have always had positive experiences with Kingston InspiAIR. Lee V was great in understanding my problems with illegitimate ResMed CPAP masks avail on Amazon. He was extremely helpful, knowledgeable and very polite. I have great faith in this Kingston outlet.
Moved from another service provider to InspiAIR...and the difference was night and day! I now receive prompt. friendly efficient , professional service..always reviewing my current medical situation. (Unlike my previous provider that treated me like a big-box customer in a retail outlet).
Lee and the whole team here are great! I was pretty nervous about it all and they made me feel at ease and helped me find a set-up that works for me. They are very responsive and helpful with follow-up questions.
Tamara was AMAZING!! We went to her with a bit of a pinch, a really old mask that was chewed by a dog and unusable. Even though we are not her patients, not only did she find the best fitting mask, but she also taught us all the cleaning habits that we should have been doing (lol), she tested the pressure of the machine, changed the filter (and gave us a few extra) and provided a new water tank. She wrote down the part number for the new mask so if anything happens like this again we can buy just the replacement plastic piece rather than the whole mask!! She also took our information and told us that if we can’t get just the one part, to give her a call and she’d ship it directly to us! Tamara was the definition of exceptional customer service and made a bad day into a great one! If you need anything done with your CPAP machine or the parts- we cannot recommend this place enough! Thank you Tamara and team for a great experience!
I have been so happy with the service and support provided through InspiAIR! Lee was nothing short of amazing, helping me set up my machine and answering any questions I had, all while handling all the paperwork for my insurance company. When I needed a replacement mask, a quick email to Lee, and my mask was ready that day for pick up. Highly recommend this wonderful team!!
Deanna was super helpful with answering all our questions regarding the cpap machine, and we did ask a lot of questions. She patiently walked us through on how to use the machine. She is truly awesome. One can tell that she genuinely wants to help. I found the best way to contact her was via email. Pricing was very competitive as well.
Our experience here, was absolutely wonderful, they really Care!!!, that you get absolutely the right CPAP,Bipap machine that is the most comfortable, easy to get used to. The Respiratory Specialist that fitted my husband,was so empathetic, professional, she made sure we did not leave until we were very confident with my husband using the machine, so Nicole we thank you so much. Highly recommend going here. Definitely a easy 5 star.. just go here and know your in good hands always
I had a great experience with InspiAir. Deanna was very professional and prompt over the phone and in sending the quote (a very competitive price). She walked me through the different options and walked me through the setup of the machine. I walked out comfortable enough with being able to operate the machine.
I'm so glad I chose to go with Inspiair! Mary has been so patient with me through the whole process and I cannot ask for more. The level of care and attention to every detail from my first assessment was excellent. First days of therapy I was dealing with some claustrophobia, but she helped to get the right mask for me, and now I don't even notice the mask for the whole night. I notice an amazing progress from my first days to now having some weeks on treatment. It's great to have full time support and great customer support when you are not familiar with a treatment and they provide all of the information you'll need. 100% recommended
Deanne is very kind, loving and helpful. She showed me all options for A Pap masks .she helped me through set up the machine and explain whole process really nicely. Answers all my questions and she is always there to guide me even on phone. Thank you so much Deanne.Sabeen
Best service person ever -so knowledgeable, I learned more great information from Cora, the Sleep Specialist at InspiAIR in Windsor than I learned from the sleep physician. She is a BREATH OF FRESH AIR 😎 to deal with and the reason I purchased this machine. Thank you Cora RPSGT!
I highly recommend this company, they have excellent company service. I went the other day and I had many questions and there was a lady named Nadeen which provided me with excellent service as she easily answered all of my questions. She was very positive, happy, patient and pleasant! Definitely reccomending this company!
Terry was fantastic! She answered all my zillion and one questions about CPAP machines. Saw Cora the sleep specialist to purchase and set up my new CPAP machine. By far my best experience and this is my 3rd time getting a machine in 11 years! Thanks for the amazing service!
I was with another company then I seen a commercial on tv about Inogen so I filled out my info and the next day Alex called me and came to my place he brought everything I needed even got a new cool pen 😊 and Alex took his time to Explain everything to me I absolutely love my new tiny machine very easy to carry and use I feel like I got my freedom back and it comes with a car charger so you know your oxygen will never run out this is by far the best decision I have ever made I now have peace of mind thank you so much Alex for your kindness and everything you have done for me I would give 10 stars if I could 😊😊 for those who need oxygen do the switch now I guarantee you will be very happy
Saw Lee at InspiAIR to have a gifted machine to my sister calibrated and set up. Lee was fantastic explained everything so well she had no questions. What a wonderful experience .I would recommend InspiAIR again again. Thank you Lee
Lee assisted my my husband in a fitting for a new mask. He is knowledgeable and professional. Even though my husband did not purchase his machine there Lee took the time to explain how to properly clean and maintain the CPAP machine. The place my husband purchased the machine from did not explain any details to my husband.
Deanna is super! Came in to get a new ResMed machine as my previous Dreamstation was running on its last legs. She was very efficient and walked me through the new machine settings and even took time off to understand why my preferred payment method was not working. A great asset to have for a clinic, my experience with InspiAir was awesome because of Deanna. I had previously communicated with her via email and she was extremely prompt in her responses and very clear in the documentation required from me.
Lee is very knowledgeable and has been readily available to all my follow up concerns. He is genuinely interested in my sleep results and has been very quick to address all my questions and concerns after the purchase. Fully happy with purchasing my cpap machine through him. By the way, the results are impressive and my sleep is much much better. I wake up more refreshed for certain, higher energy levels from the get go in the morning. My sleep apnea was well over 30 per hour, it's now down to 1 or 2 per hour so do yourself a favour and get a cpap machine from Lee if you have sleep apnea.
As a Inspiair’s client for several years, I started to notice that the prices were awfully high, so I did a little research. Inspiair had charged me $350 for a mask that their competitors usually sell 300$. Also, they sell the mask cushions $95 instead of $80, the normal price at their competitors. Nicole Esch explained to me that their prices include a 3 month warranty, an exchange program, a Healthcare Professional measure, fit, and education on the equipment. I’m very sorry, Nicole, but you are the only person in that industry that charges $350 for a $300 mask just because you gave a few information to the client about it! I’m leaving Inspiair for good!
Yesterdays visit was wonderful, right from the phone call with Linda, to the appointment with Sonia. Very polite and caring individuals. InspiAir were very helpful when my husband needed both home oxygen and a CPAP machine, and now they have been very kind in helping myself as well with a CPAP machine appointment. Would highly recommend this Belleville location.
I'm not usually one to give reviews but I had to take the time to share my positive experience for others so that you all know that you can count on InspiAIR staff to be most helpful and pleasant. For me what really stood out was how they went above and beyond to ensure that I had what I needed, they and helped me tremendously with my benefits to ensure I got the most coverage possible. The lady who helped me today really was so kind and represents the company well, but I must say every staff member I have encountered anytime I have been or called has been a delight. :) I highly recommend InspiAIR for your CPAP needs.
Sabrina walked me through the entire process. She was professional, kind, friendly and happy to answer every question I had.I am thoroughly satisfied with my experience as a whole with InspiAIR Cobourg. Sabrina followed up after the fact, checking in to ensure everything was going well with my machine.Thank you! I highly recommend!
Tamara and her staff are top notch! Knowledgeable, friendly and professional! I am glad that I chose InspiAIR Peterborough. This is something that I should have looked into years ago, but as most stubborn men did not. My wife actually calls my CPAP machine the "Marriage Saver" LOL😆Thanks again for all your help!!!
I needed an oxygen concentrator so that I can bring back my father from back home and came across Inspiair in Mississauga. I met with Alex Bah who was and has been a great support and just wonderful. We came back to Canada on Thursday and Alex was already at our house on Friday afternoon for a follow up. I would highly recommend this place. Thank you, Alex, for going above and beyond for my father. Your kindness is very much appreciated.
Mary was a huge help with my first sleep aid experience..,.from the moment I entered the door, Mary welcomed me the moment she came into the room and she took the reines and it was a great time as she explained everything in detail. She then entered everything with my insurance, set up my unit, and explained everything. She packed up everything and organized my case, and made my experience pleasant and comfortable. I'm sure you will feel the same if you make the right choice and go see Mary! Thanks again, Mary! N.N
My goodness – InspiriAIR – has some awesome reviews which in fact mirror my own experiences.Having to acquire and use a CPAP machine isn't a very happy situation.Therefore the terrific service at InspiriAIR and frankly their very positive and helpful vibe make dealing with them a very pleasant experience.The receptionist Jo-Anne who handles the administration is great to deal with. I strongly got the sense that Customer First is their operational philosophy.Liz showed me the ropes on how to use the equipment and when I had a problem due to my own forgetfulness, she resolved my issue in a very supportive way.5 STARS – I don’t know of anything else that they could have done to make this a better experience.
I can’t even explain how amazing Priscilla from InspiAir is. She was so informative, she responded to me almost immediately anytime I had a question, she came the same day my mom was discharged from the hospital no questions asked. She is compassionate. Priscilla made the process so easy. I would 100% recommend if you use InspiAir to ask for Priscilla. I didn’t speak with anyone else but, if this is how all of the people are that work at InspiAir then they are an incredible company! 100% recommend using InspiAir! THANK YOU PRISCILLA!
Honestly one of the most friendliest and greatest companies I have had the pleasure of dealing with. They really care about giving each customer the best care possible. I highly recommend this place! Thank you so much for your great service!
Highly recommend this great company. They set the bar for unparalleled customer service and professionalism in this industry.. The way they put their customers first and go out of there way to make sure everyone is well taken care of and happy should be the standard for every business..
Excellent customer service and so professional! The light weight and portable oxygen machine is so easy to use. I highly recommended this company. They are so honest! Thank you Alex for being so quick with your help!
I had the pleasure of dealing with Alex and Sahar to get a portable oxygen. This unit was so helpful for the ease of movement. It’s compact and light weight. I highly recommend this company. Their professionalism and quick service was greatly appreciated!!
First time dealing with CPAPs and diagnosed sleep apnea. Lee was patient, knowledgable and walked me thoroughly through the use of a CPAP machine and answered all of my questions. Great professional environment and customer-oriented service. Thank-you! I would easily recommend them to others.
My first contact at InspiriAIR was Jo-Anne. What a delight! I left our conversation feeling like I had just spoken to an old friend. My appointment was just as pleasant. Michelle and Jo-Anne handled all of the paperwork and did so with smiles and kindness. This is now my CPAP place! Thanks to such a great team.
My experience with InspiAIR has been positive in all aspects. They were/are:- friendly- knowledgeable- competitively priced- handled all the paperwork with the QC sleep lab and provincial gov't to secure the available Ontario CPAC unit funding, and- have provided timely and courteous after sales support
I am so very grateful to everyone at InspiAIR Ottawa who helped me. Thank you so much for all the valuable information, your kindness, your professionalism and guidance in helping me with my new machine. With so much gratitude.
My experience with InspiAIR was pleasant. I called them, and was able to come in right away to get a new CPAP mask, and supplies. They have many masks to choose from. Nicole was very helpful, and friendly. She didn't make me feel rushed at all.
Truly Excellent Service!After visiting and speaking to 6 or so providers in Kingston, I went with InspiAir for one reason; their honest and customer-focussed approach. With the current global shortage of equipment and supply chain issues other providers treated me like an inconvenience and/or tried to make promises that they wouldn't be able to keep. InspiAir however was honest about how long it could take to source my required equipment but also helped me understand what I could do to mitigate any delays. I cannot praise Lee enough: ask for him by name!
I originally met Mary about a year ago and am blown away by her caring. It took me a while to actually find a CPAP mask that didn't keep me awake and she let me try different ones until I finally got to one that did the job. I highly recommend her to anybody that has a need for anything CPAP related.
Way too backlogged. Sleep clinic sent them my prescription in March 2022, had to follow up myself and still to this day on a waiting list. Luckily I finally called the sleep clinic to send my prescription elsewhere and got a call right away and now have my machine. Thanks for nothing InspireAir!
I had been going to a different supplier for my bi-pap supplies because I was not aware I could get them here.I guess it was a good thing that my previous supplier had been taking me for granted for quite some time, causing me to go elsewhere - and now that I'm here, I have NO intentions of ever going to another outlet.Thanks to the attention (and patience!) from "CORA" I couldn't ask for anything more.AND I'm letting family and friends know as well.
I have dealt with this team for about 2 years and when I requested 2 items and went to pick them up they informed me that one of the items was at the new store and wasn't available right then. Rather than make me wait till the new store opened 3 days later they arranged to drop off the missing piece later the same day to my home. This is exactly the kind of customer care that will keep me coming back. Thank you to everyone involved.
Outstanding service.They took their time explaining everything to me and answered all of my questions.Very friendly and professional staff.If you need CPAP supplies or machines this is your place to go.Thank you to everyone on Belleville who helped me.Well done.
Love InspiAIR! I got alot of personal attention, and they were great to answer questions, help me fit my mask, provide expert product advice, and even some helpful regular maintenance tips and reminders...definitely a one stop shop for all things CPAP...professional respiratory therapists are there to assist you....I'm never going anywhere else!
Thank you for your great, professional service and your positive attitude towards using the equipment. When my other unit failed, I was very worried that I would be waiting a very long time to get a loaner but you were on it and had one for me the very next day! When my unit came in, you showed me again how it worked and set everything up and I LOVE IT!Thankes again Liz for your help!
If you’re in the market for a CPAP machine I highly recommend using this location. Mary is absolutely fantastic and helped set me up with everything I need!Machines have been on back order for a while but she made sure to keep me updated and secured a machine for me as quickly as possible.Definitely go here if you need a CPAP machine or other equipment.
Wow. What great people. I am 2.5 hours away from home for a little over a month. The frame for my CPAP mask broke last night and I had the worst sleep I have had in a very long time.I showed up, showed them the problem and they gave me the frame. No charge and I am not even a customer or a client.So appreciated! Thank you so much!Paul
The customer service I receive from InspiAIR Cornwall is amazing. When I first was put on a CPAP machine, they would call weekly to see how I was adjusting to the machine and mask and closely monitored my results. When I had questions and would contact their office wether on the weekend or evenings, they would call back within minutes. They explain in detail how to use the machine and components which come with it, as well as the proper care required to maintain it. Learning to use a CPAP machine takes patience and is a trial and error process when adjusting and choosing the proper mask. InspiAIR Cornwall made the process as painless as possible. I have recommended InspiAIR Cornwall to my family and friends and will continue to do so. Thank you ladies for giving me a good nights sleep.
Exceptional service at InspiAIR Cornwall. Knowledge and true efficiency. Their customer service is the best and they truly went out of their way to help us out. Thanks to both Marnie and Mary for all they do for their customers.
I recently had the pleasure of working with Colin at InspiAIR. We were doing some preliminary sleep apnea testing, something that I know nothing about, so I really needed some guidance. Colin explained the process to me in great detail and also answered all of the many questions that I had. I found him to be very patient and enjoyable to work with. He also came by the house for our meetings which made the whole process that much easier.I highly recommend Colin and InspiAIR for all of your respiratory needs.
This is my first time purchasing and using a CPAP machine and I had a great experience. Everything was explained to me in great detail and with patience and I had enough information to pick the right mask for myself, which I've been using happily each night. Huge thanks goes to Mary Toffolo for helping me every step of the way!
I had the absolute pleasure of dealing with Colin while getting my CPAP trial machine. I was recently diagnosed and really didn’t have any idea what I needed or what I was supposed to be doing. He is SO personable, informative, he answered the countless amount of questions that I had (so patiently), and explained the entire process from start to finish. He even followed up with me to assure my first night with the machine went well and woo-hoo'd with me when it did! 10/10.I have nothing but positive things to say about Colin & this location. I highly recommend InspiAir to anybody that is looking for a local company that puts the patients needs first.
Excellent experience! Mary was extremely helpful from the first call I made and onward. Mary is very knowledgeable in the subject matter and equipment and took her time to explain and train us. She's available and always willing to answer questions as we navigate through something new. It's very much appreciated.
Just started on cpap Thursday, she was able to completly put me at ease in terms of costs and was able to meet after hours and answer any questions , I couldn’t be happier being taken care of by inspiair
Fantastic customer service! I have dealt with InspiAIR on multiple occasions now and the attention to detail and holistic approach that Mary takes to respiratory health is unmatched. From at home sleep apnea testing to equipment set up and troubleshooting, as well as respiratory health teaching, InspiAIR Cornwall is a one-stop-shop. 100% will recommend to all my family and friends for their CPAP and oxygen needs.
Incredible! Having dealt with a variety of different CPAP and Accessory providers it was very refreshing to interact with people who made you feel like they truly cared about the service they were providing, as opposed to just showing up for their shift. They were incredibly knowledgeable about their products and fun to deal with! Doing business with local shops really does make a difference. While I don't enjoy having Sleep Apnea, I do look forward to all my future dealings with the staff at InspiAIR Kingston.
Tamara & Sharon sure know what they are doing or at least they seem to. LOL! I had a great experience getting my CPAP machine & I can't wait to put it on every night...not. Seriously, a great place to deal with & always they bend over back words to make sure the client is happy with their product.Highly recommend!
NICOLE IS AMAZING!!!I have no idea what “Iyad Alsasi” the person who reviewed this place prior to me is talking about.She is the most kind hearted, loving soul. She is so empathetic that she said, “I heard the emergency in your voice “ Honestly if we had more people in the world like Nicole the world would be a better place.She had an appointment and attended to me because my case was an emergency and had someone else take her appointment.Her service was impeccable. She even helped me carry the materials out to my car. InspiAir is very lucky to have her as an employee, and honestly I believe she deserves a raise. Nicole is the definition of friendly and efficient.My aunt was from out of town, and she needed oxygen ASAP. Nicole was so patient with me, she provided me with exactly what I needed, and explained it throughly.Great loving person, and a great company to deal with, I would recommend this place every single time!Thank you to the Nicole and InspiAir team! I cannot thank you enough!
I have previously dealt with competitors of inspiaire and was never happy. I decided to try another company and found inspiaire.It was the most pleasant experience I have experienced. What a difference it was from their competitor next door. I wasn’t rushed out the door and I didn’t feel uncomfortable like I was bothering them from interrupting them.Sue was so helpful and went above and beyond I felt like it was a family member or a friend helping me out.This is truly a professional company with customer care being the most important factor.Thank you very much for your kindness, compassion and professionalism.Sincerely,Mike Michaelis
We decide to go to Tamara and her staff after seeing the 5 star reviews. And they are a BIG 5 for sure.From the time we made the appointment, to meeting Tamara and getting the machine, the process was smooth and very educating. When I asked Tamara for a sheet of paper to make notes on how to maintain the unit she handed me a piece of paper that had my answers already completed (my own cheat sheet). She knows her business and how toTREAT people. No fluff and stuff. Talks to the customer in layman's terms. Looking forward to having her take care of my wife. Best of Luck.
July 14, 2021 I picked up my Cpap Machine from Inspirair in Vaughan. I was immediately made to feel very comfortable. Mary Toffolo took the time to explain the various CPAP machines as well as the masks. She helped me choose the model which best suited my needs. She followed up with a home phone call when she noticed that the mask emoticon had been red for two days and we reviewed my sleep history. I was both reassured and pleased by this genuine interest from Mary, she made this transition smooth and effortless. Inspirair changing my life one sleep at a time. 5 star rating
Mary took time to explain the features of my C-PAP machine. Mary also fitted me for a new mask. I sleep more soundly and wake well rested. My wife tells me that my new C-PAP machine is so quiet she doesn't even know it's on!! InspiAir is the best place to go for all your C-PAP needs.
amazing startup company, my cpap was having issues I was unable to contact my usual provider, then the RT therapists called Mary from Inspi air CORNWALL and she talked us through fixing my issues. Then Offered a Home Visit. the next day.the next day they showed up with a new machine as mine had a do not use notice on it. I offered a deposit on the new machine and they did not want one. truly amazing company outstanding service highly recommed
The Staff here is top notch! From my initial appointment to follow ups the staff here are very professional and knowledgeable. If you need a CPAP machine or anything for that matter you owe it to yourself to go visit Tamara and her staff. I would rate them 6 stars if I could!
My family & I have followed Tamara through all of her changes because she is amazing. She makes every step of the process easy & is always eager to help. We are so happy for her & her new shop. We love the personal care we get from her & not being a number like at some of the other companies in town
I feel so much better! Sonia walked me through everything I needed to know, including machine options and insurance. If you are clear about what doesn't feel right or make sense, she listens and helps fix it. I went from sleeping 13 hours a day with extreme fatigue to sleeping 7.5 hours and becoming energetic again. So worth it!
5 stars right away for the amazing customer service I received from Nicole from the beginning of my first interaction and on. They are very community oriented and take great pride in their brand. The product selection is great and they go the extra mile to find the mask and machine to best fit your day to day needs. I highly recommend InspiAIR to everyone in need of a CPAP specialist who cares as much as they do.